Privacy Policy
Last updated: October 2026
What we collect
- Your account: your email address, and your first name if you sign in with Google.
- Your preferences: your goal, first language, target level and test date, and whether you want practice reminders.
- Your practice: your answers and results on Reading and Listening tests and drills, your Writing responses, the transcripts of your Speaking responses, the feedback on both, the questions you ask the tutor, and the words you save.
- Speaking recordings are sent for scoring and then discarded. We keep the transcript and the feedback, not the audio.
- Real results you choose to report: your official CELPIP levels, which we compare with our estimates to make them more accurate.
- Payments: when you buy a pass, Stripe handles your card details; we never see or store them. We receive the pass you bought, the amount and the date.
- Usage: which features you use (for example, that you opened a test or met a paywall), to understand what helps learners and to stop misuse.
How we use it
To run the service: to score your practice and explain it, plan what to practise next, track your progress and your pass, and keep the service affordable with fair-use limits. We send emails about a pass you bought (for example, a few days before it ends), and practice reminders only if you asked for them. We do not sell your personal data or use it for advertising.
Who processes it for us
- Supabase: database, sign-in and file storage.
- OpenAI: scoring your Writing and Speaking, the tutor, and narration. Your responses are sent to OpenAI’s API for this; under its API terms, this data is not used to train its models.
- Stripe: payments.
- Resend: sending email.
- Vercel: hosting the website.
- Google: sign-in, if you choose to sign in with Google.
These companies may store and process data outside Canada, including in the United States, where it is subject to the laws of those countries.
Cookies and storage
We use cookies to keep you signed in, to remember an invite link for 30 days, and to remember which exam you are preparing for. Writing drafts are saved in your own browser until you submit them. We use no advertising or third-party tracking cookies.
How long we keep it
Until you delete your account. Deleting it removes your profile and all your practice data. Usage records we keep afterwards no longer identify you. Stripe keeps payment records for as long as the law requires, and backups are overwritten within a few weeks.
Your choices and rights
You can change your preferences or turn practice reminders off on the Account page, or unsubscribe from any reminder email. You can permanently delete your account there with “Delete account”. To ask for a copy of your data or a correction, contact us at the address below. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Children
Level Nine is for adults preparing for an English test. It is not directed at children under 16.
Contact
Questions about privacy: our support email, listed here before launch.