Refund Policy

Last updated: September 2026

Passes don’t renew

Level Nine sells one-time passes (30 or 60 days). You pay once and are never charged again unless you choose to buy another pass. When a pass ends you return to free practice, and your history and saved words stay.

7-day refund

If you ask within 7 days of buying a pass and have used 5 or fewer scored Writing or Speaking responses, we refund it in full, no questions asked. The pass ends when the refund is issued. Refunds go to the original payment method.

Other requests

If you were charged unexpectedly or something didn’t work, contact us within 14 days and we will review your request in good faith.

Subscriptions bought before passes

If you subscribed before passes were introduced, your subscription continues as before and you can cancel it at any time from the Account page.

Contact

our support email, listed here before launch.