Terms of Service
Last updated: October 2026
The service
Level Nine is a practice tool for the CELPIP-General test: mock tests, drills, scored Writing and Speaking practice, and an AI tutor. By creating an account you agree to these terms. You must be at least 16 to use Level Nine.
Not the official test
CELPIP is a registered trademark of Paragon Testing Enterprises. Level Nine is independent and not affiliated with or endorsed by Paragon. Our tests are original practice material written in the published format. The levels we show are estimates to guide your practice, not official scores, and we do not guarantee any test result.
AI feedback
Scoring, feedback and tutor explanations are produced with AI. They are usually helpful and sometimes wrong. Check explanations against the passage, and don’t rely on them for decisions where an error would matter.
Your account
Keep your sign-in secure; you are responsible for what happens under your account. One account is for one person: passes may not be shared or resold.
Passes and payments
Paid features come with a one-time pass for a fixed number of days, shown at purchase. A pass does not renew, and you are not charged again unless you buy another. A pass bought while another is active starts when it ends. Scored Writing and Speaking feedback is subject to the fair-use limits on the pricing page. Refunds within 7 days are covered by our Refund Policy. Subscriptions bought before passes continue until cancelled.
Our content
The tests, questions, recordings, pictures, explanations and other material in Level Nine are ours or licensed to us. They are for your own preparation. You may not copy, publish, sell or share them, or collect them automatically (for example by scraping or bulk downloading).
Your content
Your responses and the texts you add remain yours. You let us store and process them to provide the service, including sending them to our AI provider for scoring, as described in our Privacy Policy. Only add text you have the right to use.
Acceptable use
Don’t misuse the service: no attempts to disrupt it, get around its limits or access controls, or use the tutor to produce unlawful, harmful or abusive content. We may suspend or close an account that breaks these terms; if we do without good reason, we will refund the unused part of any pass.
Availability and liability
We work to keep Level Nine available and accurate, but it is provided as it is, and it may sometimes be unavailable or contain errors. To the extent the law allows, our total liability to you is limited to what you paid us in the twelve months before the claim. Nothing in these terms limits rights you have under consumer protection law.
Ending your account
You can delete your account at any time from the Account page. Deleting it ends any pass without a refund, unless the Refund Policy applies.
Changes
We may update these terms as the product changes. For an important change we will tell you by email or in the app before it takes effect; continuing to use Level Nine afterwards means you accept it. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Contact
our support email, listed here before launch.